When we launched our franchise system at Nurse Next Door in 2007, we were referred to Norm Friend of Franchise 101 Inc. to help us build the initial platform on which to launch our system. It was important to us to find someone who was compatible with our philosophies, and would provide us with a thorough, measured approach in establishing our growth strategy.
Norm provided us with expert assistance in every phase of the of the franchise development process and used a systemized approach to ensure that all our documents, manuals and procedures were consistent, complete and inter-related.
The whole project was completed on schedule, on budget, and with a high level of professionalism. Since completing the project, Norm has always been accessible to provide quick and candid feedback to any of our questions.
Nurse Next Door now has 19 franchise locations in British Columbia, Alberta and Ontario, with new opportunities available in the Greater Toronto Area and other major markets across Canada.
John DeHart
Co Founder
Nurse Next Door
“I just wanted to let you know how appreciative Kelly and I are for the advice and ongoing guidance you have provided us since the conception of our Curb-Ease franchise. In 2005 when we approached you about franchising our business, you reviewed in detail our existing business model and identified areas that needed adjustment in order to properly ‘fit’ into a franchise system
Next you provided a comprehensive franchise agreement designed to give us the ability to effectively manage the network. This agreement has been scrutinized by several lawyers and has been regarded as top notch by anyone that reviews it. This agreement ahs been an invaluable asset to our business and it still amazes me how it covers virtually any conceivable situation that may occur in the franchisor –franchisee relationship
Since launching our Curb-Ease franchise, we have grown very quickly – selling 16 franchises in 16 months. This type of growth generated new situations to be reviewed and you have always been available to provide us with prompt, professional advice and suggestions to help us stay on track.
We have appreciated not only the knowledge and professionalism you have as a franchise consultant but also the high ethical standards and character you possess as a gentleman.
We would recommend you in the highest regard to anyone considering franchising their business. Thank you for all you have done and continue to do for us.
Garry Tynan
President
The Concrete Advantage Company Ltd.
“I have known Norm Friend for around 20 years. In my opinion, his knowledge of all aspects of franchising is unequalled. Based on all the years of experience and expertise that Norm has in franchising, the decision to utilize his services was an easy one. He recently completed a contract to put together all the materials necessary for Macdonald Realty to launch its franchise program, including 3 sets of manuals and a complete set of franchise documentation. He worked diligently with all department heads and brought a level of trust and confidence to the organization. He also held us all accountable for our timelines and responsibilities. The whole project was carried out with the highest degree of professionalism, on budget and on time.”
Patrick G. Rutten
Vice-President Franchising
Macdonald Realty Group Inc.
“We engaged the services of Norman Friend to assist our organization in two key areas related to franchising. He provided consulting in the areas of franchise training and development and in the development of a new franchise agreement for our retail partners. The project was very intense both from a time and results perspective. We found Norman to be extremely professional and knowledgeable in all facets of the project and he handled the pressure and the demands we placed on him very effectively.
Norman provided leading industry expertise in the area of franchising which included citing numerous examples of the best practices along with practical suggestions and ideas for our particular situation. He truly added value to the projects we asked him to assist us with. I would highly recommend Norman for any similar project.”
Neil B. Zambik
Director, People Development and Communications
Mohawk Oil Co. Ltd.
Early in 2007 I began searching for someone to help me prepare my business for franchising. I spoke with and emailed with many individuals who often gave me conflicting information and informed me that an enormous budget was required to complete the work.
Then I was fortunate enough to connect with Norm Friend of Franchise 101 Inc. His engaging, direct, and professional manner was a welcome change. It was clear that he has substantial knowledge and experience with franchising law and practices. He was forthright about his fees and freely provided references.
His past clients with whom I spoke confirmed for me that Norm is an expert in the field of franchising and said that they had a very positive experience in working with him. I am happy to report that I also had a great experience. He answered questions in a timely manner, all stages of the process were completed thoroughly and correctly, and he was always accessible.
Rebecca Page Chapman – President and Director
Concierge Home Services
“We engaged the services of Norm Friend to carry out an in-depth review of the franchise recruitment and franchisee support areas of our business. He provided several useful tools and many helpful insights that have been implemented into our franchise operation. We enjoyed our working relationship and look forward to working with him again in the future”
Kevin T. Walker
President
Great Canadian Dollar stores (1993) Ltd.
I do not hesitate to recommend Norm for any needs you may have regarding franchising. "If you are considering developing your business as a franchise, your first smart business decision will be to call Norman Friend. Friend has a comprehensive knowledge of all aspects of franchising and will provide you with practical and candid information."
Ozzie Jurock
President
Jurock New Media
“When it comes to franchising knowledge and developing business strategies, Norm Friend is in a class of his own.”
Douglas A. Gray
President
Canadian Enterprises Institute Inc.
“Mr. Friend has made a significant contribution to the company and has shown considerable integrity and loyalty during a difficult period in the company’s growth. I strongly recommend his services to any company seeking a consultant.”
Michael R. Haines
President & CEO
EasySuite Legal Software Inc.
“Norman Friend has an extensive knowledge of all facets of franchising. He is a valuable mentor capable of providing innovative yet sound solutions to complex business problems. Norman will help you avoid the costly mistakes that cause many franchises to fail to reach their true potential."
Cliff Sweeney
President
Marlatt Management Inc.
If you are planning to expand your business you should be talking to Franchise 101 Incorporated.
We can help! Franchise 101 Incorporated develops specially designed programs to help franchisors improve franchise sales effectiveness, generate more leads, develop additional revenue streams, improve franchisee relationships, maximize field visits, implement management information systems and improve strategic planning.